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Warranty Policy

  • Warranty period for Inverters

  • Warranty period for Battery

  • Warranty period for Accessories

  • Warranty period for EV Charger

Product

Warranty Period

X1/X3Hybrid-G4

5 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 6 months after the date of production

Note:

If an inverter connected to SolaX Cloud and generation data been successfully uploaded to SolaX server, the inverter warranty will be freely upgraded to 10 years standard warranty

X1/X3-Fit-G4

X1/X3-Fit-G4

X3-Ultra

X1-Hybrid-LV

5 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 6 months after the date of production

Note:

If X1-Hybrid-LV pair with SolaX battery, and connected to SolaX Cloud and generation data been successfully uploaded to SolaX server, the inverter warranty will be freely upgraded to 10 years standard warranty

X1-MINI/Boost/Smart

5 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 6 months after the date of production

X3MICG1 & G2

X3MIC Pro-G1&G2

X1-Hybrid G3/X1-Fit G3

X3-Hybrid G2/X3-Fit G2

X3-MAX

X3-MEGA-G1 & G2

X3-Forth

Product

Warranty Period

X1/X3Hybrid-G4

5 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 6 months after the date of production

Note:

If an inverter connected to SolaX Cloud and generation data been successfully uploaded to SolaX server, the inverter warranty will be freely upgraded to 10 years standard warranty

X1/X3-Fit-G4

X1/X3-Fit-G4

X3-Ultra

X1-Hybrid-LV

5 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 6 months after the date of production

Note:

If X1-Hybrid-LV pair with SolaX battery, and connected to SolaX Cloud and generation data been successfully uploaded to SolaX server, the inverter warranty will be freely upgraded to 10 years standard warranty

X1-MINI/Boost/Smart

5 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 6 months after the date of production

X3MICG1 & G2

X3MIC Pro-G1&G2

X1-Hybrid G3/X1-Fit G3

X3-Hybrid G2/X3-Fit G2

X3-MAX

X3-MEGA-G1 & G2

X3-Forth

Product

Warranty Period

X1/X3Hybrid-G4

5 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 6 months after the date of production

Note:

If an inverter connected to SolaX Cloud and generation data been successfully uploaded to SolaX server, the inverter warranty will be freely upgraded to 10 years standard warranty

X1/X3-Fit-G4

X1/X3-Fit-G4

X3-Ultra

X1-Hybrid-LV

5 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 6 months after the date of production

Note:

If X1-Hybrid-LV pair with SolaX battery, and connected to SolaX Cloud and generation data been successfully uploaded to SolaX server, the inverter warranty will be freely upgraded to 10 years standard warranty

X1-MINI/Boost/Smart

5 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 6 months after the date of production

X3MICG1 & G2

X3MIC Pro-G1&G2

X1-Hybrid G3/X1-Fit G3

X3-Hybrid G2/X3-Fit G2

X3-MAX

X3-MEGA-G1 & G2

X3-Forth

Product

Warranty Period

X1/X3Hybrid-G4

5 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 6 months after the date of production

Note:

If an inverter connected to SolaX Cloud and generation data been successfully uploaded to SolaX server, the inverter warranty will be freely upgraded to 10 years standard warranty

X1/X3-Fit-G4

X1/X3-Fit-G4

X3-Ultra

X1-Hybrid-LV

5 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 6 months after the date of production

Note:

If X1-Hybrid-LV pair with SolaX battery, and connected to SolaX Cloud and generation data been successfully uploaded to SolaX server, the inverter warranty will be freely upgraded to 10 years standard warranty

X1-MINI/Boost/Smart

5 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 6 months after the date of production

X3MICG1 & G2

X3MIC Pro-G1&G2

X1-Hybrid G3/X1-Fit G3

X3-Hybrid G2/X3-Fit G2

X3-MAX

X3-MEGA-G1 & G2

X3-Forth

Warranty Blacklist

Why your device's SN are in blacklist

When you register your product warranty failed and it shows information that “Warranty register failed, the device's SN is in Blacklist, please check details via https://www.solaxpower.com/warranty-blacklist/ ", it could be the following possible reasons:

1.Your device belongs to stolen batch.

The device's SN belongs to a batch of products which have been stolen on July 18th 2022, on the way to Czech Republic from Netherlands, and we have made official announcement via multi-channels immediately. For those stolen batch products, we will not provide any effective warranty protection, as well as service or technical support. You can check whether your device SN is belongs to the stole batch from our official website or via the link https://www.solaxpower.com/announcement.html

2.Others

If your device's SN is not belongs to stolen batch, but you are still got “Warranty register failed, the device's SN is in Blacklist, please check details via”, please contact with Solax service team  service.eu@solaxpower.com

Warranty Inquiry

Quick Warranty Status Check

Quickly verify your product's warranty coverage, validity, and service eligibility. SolaX experts ensure seamless support for your entitlements.

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