Warranty Blacklist

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Warranty Policy

Warranty period for Inverters

Warranty period for Battery

Warranty period for Accessories

Warranty period for EV Charger

Product	Warranty Period
X1/X3Hybrid-G4	5 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production Note: If an inverter connected to SolaX Cloud and generation data been successfully uploaded to SolaX server, the inverter warranty will be freely upgraded to 10 years standard warranty
X1/X3-Fit-G4
X1/X3-Fit-G4
X3-Ultra
X1-Hybrid-LV	5 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production Note: If X1-Hybrid-LV pair with SolaX battery, and connected to SolaX Cloud and generation data been successfully uploaded to SolaX server, the inverter warranty will be freely upgraded to 10 years standard warranty
X1-MINI/Boost/Smart	5 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production
X3MICG1 & G2
X3MIC Pro-G1&G2
X1-Hybrid G3/X1-Fit G3
X3-Hybrid G2/X3-Fit G2
X3-MAX
X3-MEGA-G1 & G2
X3-Forth

Battery Series	BMS	Battery	Warranty Period
T-BAT-SYS-HV-3.0	MC0600	HV10230	10 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed, 6 months after the date of production This warranty does not include any accessories and tool kit items provided with the product
T-BAT-SYS-HV-S2.5	MCS0800	TP-HS2.5
T-BAT-SYS-HV-S3.6	MCS0800	TP-HS3.6
T-BAT-SYS-HV-S50E	MCSO800E	TP-HS50E
T-BAT-SYS-HV-5.8	T-BAT H 5.8 Master battery integrated with BMs	HV11550
T-BAT-SYS-LV-R2.5	T-BAT LR25
T-BAT-SYS-LV-3.6	T-BAT-LR36
T-BAT-SYS-HV-R2.5	MCRO800	TP-HR25
T-BAT-SYS-HV-R3.6	MCRO800	TP-HR36

Product	Warranty Period
Meter/CT	2 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production
Pocket/Lan/4G
V1000
DataHub
X1/X3-EPS Box
X1/X3-Mate Box
Adaptor Box
Off-grid eps parallel Box	5 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production
BMS Parallel Box

Product	Warranty Period
Ey Charger	3 years standard warranty, starting from the earlier one of the following two dates: The date on which the product was first installed; 6 months after the date of production

Warranty Blacklist

Why your device's SN are in blacklist

When you register your product warranty failed and it shows information that “Warranty register failed, the device's SN is in Blacklist, please check details via this page, it could be the following possible reasons:

1.Your device belongs to stolen batch.

The device's SN belongs to a batch of products which have been stolen on July 18th 2022, on the way to Czech Republic from Netherlands, and we have made official announcement via multi-channels immediately. For those stolen batch products, we will not provide any effective warranty protection, as well as service or technical support. You can check whether your device SN is belongs to the stole batch from our official website or via the link https://www.solaxpower.com/announcement.html

2.Others

If your device's SN is not belongs to stolen batch, but you are still got “Warranty register failed, the device's SN is in Blacklist, please check details via”, please contact with Solax service team service.eu@solaxpower.com

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