Privacy Policy

SolaX Power Network Technology (Zhejiang) Co. , Ltd. and its affiliates (collectively, “SolaX Power”, “we”, “us”, and “our”) respect your privacy. Please read the following to learn more about our Privacy Policy (“this Policy”) before you provide your personal data. This Policy applies to SolaX Power websites, products, and services that display or provide links to this Policy.

This Policy describes how SolaX Power processes your personal data, but it may not address all possible data processing scenarios. SolaX Power may inform you of product or service-specific data collection through supplementary policies or notices provided before collection.

This Policy describes:

  1. How We Collect & Use Your Personal Data
  2. Cookies & Similar Technologies
  3. How We Disclose Personal Data
  4. How to Access & Control Your Personal Data
  5. How We Protect Your Personal Data
  6. How We Process Children’s Personal Data
  7. Third-Party Providers and Their Services
  8. International Transfers of Your Personal Data
  9. Updates to This Policy
  10. How to Contact Us

 

1. How We Collect & Use Your Personal Data

 

1.1 How we collect your personal data

Personal data means any data that, either on its own or jointly with other data, can be used to identify a natural person. By using SolaX Power products or services, you may need to provide personal data. These personal data can be different according the different products or services. In some cases, you may be able to opt not to disclose your personal data to SolaX Power. However, not providing SolaX Power with certain data may mean that we cannot provide you with certain products or services or respond to an issue that you have raised. SolaX Power will only use your personal data for the purpose on this policy.

1.1.1 You directly provide us with such data

  • Account information. When you register SolaX Power account, you may need to provide your name, account, password, Email and phone number, etc.
  • Contact information. When you contact us for supporting and suggestion, attend our online/offline event, subscribe our marketing notification(We won’t do customer portrait and only send you notification with your approval. Your name may be used at contacting. You can opt out at any time), you may provide your name, company name, title, Email and phone number, etc.

1.1.2 Obtain data when Interact with us or using our products and services

  • Products and network information. We may collect your products information, e.g. device location, Longitude & Latitude, device type or device name, device SN, device ID, firmware version, language, etc.
  • The user’s SIM card-related thing card number, IC card ID, International Mobile Subscriber ID, and recharge transaction record (including buyer login account number, order number, order title, order amount, payment method, etc.) using the GPRS module. Trading time and other relevant information). The above recharge record information will be deleted automatically 6 months after the start of the transaction.
  • Interaction information. You may provide us your personal information when you interact with us by using our website, product and service, e.g. the content of messages you send us, such as the query information you provide, or the questions or information you provide for customer service support.
  • Device log. When you using our products and services to check our contents, we will automatically collect the necessary log, e.g. server login time, event (e.g. fault, crash, reboot, update), etc.

1.1.3 Obtain data from public and commercial third-party sources

As permitted by law, we may also obtain non-personally identifiable information(Non-PII) from public and commercial third-party sources, like acquiring map from Google Map, and weather condition from Qweather etc.. Non-PII is information that cannot be used to identify a particular individual. For example, purchasing statistics from other companies to support our services.

SolaX Power will collect statistical data, such as the numbers of visits to its website. We collect this data to understand how users use our websites, products, and services so that we can improve our services and better satisfy your needs. SolaX Power may collect, use, process, transfer, or disclose non-PII for other purposes at its own discretion.

We will endeavor to isolate your personal data from non-PII and ensure that the two types of data are used separately. If personal data is combined with non-PII, it will still be treated as personal data during processing.

1.2 How we use your personal data

We may use your personal data for the following purposes:

  • Creating account. We will create an account for who are interested at our products and services. This account can be your identification to login our products and services. We may also send your important information through this account.
  • Respond your request. When you visit our website, attend our online/offline event asking for services (e.g. products and services specification, marketing material, etc) and any products support.
  • Contacting you with your consent; sending you information about products and services that may interest you; inviting you to participate in SolaX Power activities (including promotional activities), market surveys, or satisfaction surveys; or sending you marketing information. You can opt out by disabling the agreement at software or sending the email to info@solaxpower.com.
  • Others:
    • Troubleshooting for your feedback the fault report.
    • To protect products, service and customers’ security, improve our anti-fraud plan.
    • To comply with local law, industry standard or our policy.

Categories of Data

Description

Purpose

Contact Information

Your name, email, CC email, phone number, address, post code, country, company name, title, etc.

To communicate with you, process your request, after-sales, password reset, delete account, warranty binding, create account. With your consent, sending you information about products, services and marketing information.

Account information

Account name, account password

Reset password, change account name

Communications or interactions

Your requests for information, calls, emails, or in person communications, tours, newsletter, etc.

To communicate with you, confirm eligibility, and acquire your problems and suggestions.

Network activity information

Your device model, browser type, operating system, region, IP address, pixel tags, cookies

Optimize website and app performance, based on either your consent, our contract with you and/or our legitimate interests in improving user experience and security

Device information

Device latitude and longitude (positioning), SIM information, device type, device name, device part number, device ID, firmware version, language, etc.

 

For map positioning function. SIM card recharge, package query, traffic query and balance query. Device status and website statistic, to provide remote product information and control management, warranty binding, APP local login, improve products and services.

Device Log

Server visit time, protocol, device information(type, SN, etc.)

Make sure products and services work properly. Locate faulty problem.

Currency type

Currency type used locally

To display the economy benefit on client software.

Time Zone

Plant time zone

Calculate the plant local time, get the solar irradiation to make system work properly.

System size

Plant system power size

To display the plant information on client software, get users better know the plant operation status.

If you do not want to receive these types of information, you can opt out at any time.

 

Data authority(if you authorize it in SolaxCloud)

Data type

Item

Access

Edit

Delete

End-user data

Email

End-user,Agent,Installer,Customer service

End-user,Agent,Customer service

End-user,Agent,Customer service

Name

End-user,Agent,Installer,Customer service

End-user,Agent,Customer service

End-user,Agent,Customer service

Phone

End-user,Agent,Installer,Customer service

End-user,Agent,Customer service

End-user,Agent,Customer service

Location(longitude,latitude)

End-user,Agent,Installer,Customer service

End-user,Agent,Customer service

End-user,Agent,Customer service

Time zone

End-user,Agent,Installer,Customer service

End-user,Agent,Installer,Customer service

End-user,Agent,Customer service

Account

End-user,Agent,Installer,Customer service

End-user

End-user,Agent,Customer service

Password

/

End-user

End-user,Agent,Customer service

Address

End-user,Agent,Installer,Customer service

End-user,Customer service

End-user,Agent,Customer service

Post code

End-user,Agent,Installer,Customer service

End-user,Customer service

End-user,Agent,Customer service

Currency unit

End-user,Agent,Installer,Customer service

End-user,Agent,Installer,Customer service

End-user,Agent,Installer,Customer service

Country

End-user,Agent,Installer,Customer service

End-user,Agent,Installer,Customer service

End-user,Agent,Installer,Customer service

Tariff

End-user,Agent,Installer,Customer service

End-user,Agent,Installer,Customer service

End-user,Agent,Installer,Customer service

IP address

Customer service

/

/

Installer data

Email

Agent,Installer,Customer service

Agent,Installer,Customer service

Agent,Installer,Customer service

Name

Agent,Installer,Customer service

Agent,Installer,Customer service

Agent,Installer,Customer service

Phone

Agent,Installer,Customer service

Agent,Installer,Customer service

Agent,Installer,Customer service

Country

Agent,Installer,Customer service

Agent,Installer,Customer service

Agent,Installer,Customer service

Address

Agent,Installer,Customer service

Agent,Installer,Customer service

Agent,Installer,Customer service

IP address

Customer service

/

/

Account

Agent,Installer,Customer service

Agent,Installer,Customer service

Agent,Customer service

Password

/

Installer

Agent,Customer service

Agent data

Email

Agent,Customer service

Agent,Customer service

Agent,Customer service

Name

Agent,Customer service

Agent,Customer service

Agent,Customer service

Country

Agent,Customer service

Agent,Customer service

Agent,Customer service

Address

Agent,Customer service

Agent,Customer service

Agent,Customer service

IP address

Customer service

/

/

Phone

Agent,Customer service

Agent,Customer service

Agent,Customer service

Account

Agent,Customer service

Agent,Customer service

Agent,Customer service

Password

/

Agent

Agent,Customer service

Device data

Inverter SN

End-user,Agent,Installer,Customer service

/

End-user,Customer service

Network module SN

End-user,Agent,Installer,Customer service

/

End-user,Customer service

Consumed power

End-user,Agent,Installer,Customer service

Customer service

End-user,Customer service

Generated power

End-user,Agent,Installer,Customer service

Customer service

End-user,Customer service

Extended warranty code

End-user,Customer service

/

End-user,Customer service

Promo code

End-user,Customer service

/

End-user,Customer service

Battery SN

End-user,Agent,Installer,Customer service

/

End-user,Customer service

Deployed time

End-user,Customer service

End-user,Customer service

End-user,Customer service

PV manufacture

End-user,Agent,Installer,Customer service

End-user,Agent,Installer,Customer service

End-user,Customer service

PV model

End-user,Agent,Installer,Customer service

End-user,Agent,Installer,Customer service

End-user,Customer service

End-use can ask installer/agent/manufacture to delete the account, all the account information, contact information and relationship between account and plant/device will be removed. This normally will be done within 3 work days.

Installer can ask agent/manufacture to delete the account, all the account information and contact information will be removed.

Agent can ask manufacture to delete the account, all the account information and contact information will be removed.

 

2. Cookies & Similar Technologies

 

2.1 Cookies

To ensure our website works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved or read only by the server that creates the cookie. The text in a cookie often consists of identifiers, site names, and some numbers and characters. Cookies are unique to the browsers or mobile applications you use, and enable websites to store data such as your preferences or items in your shopping cart.

Like many other websites or Internet service providers, SolaX Power uses cookies to improve user experience. Session cookies are deleted after each visit, while persistent cookies remain in place across multiple visits. Cookies allow websites to remember your settings such as language, font size on your computer or mobile device, or other browser preferences. This means that a user does not need to reset preferences for every visit. On the contrary, if cookies are not used, websites will treat you as a new visitor every time you load a web page. For example, if you are redirected to another web page from a website you are already logged in to and then return to the original website, it will not recognize you and you must log in again.

SolaX Power will not use cookies for any purposes not stated in this Policy. You can manage or delete cookies based on your own preferences. For details, visit AboutCookies.org. You can clear all the cookies stored on your computer, and most web browsers provide the option of blocking cookies. However, by doing so, you have to change the user settings every time you visit our website. Find out how to manage cookie settings for your browser here:
Internet Explorer
Google Chrome
Mozilla Firefox
Safari
Opera

2.2 Web Beacons and Pixel Tags

In addition to cookies, we may also use other similar technologies on our websites such as web beacons and pixel tags. For example, when you receive an email from SolaX Power, it may contain a click-through URL that links to a SolaX Power web page. If you click the link, SolaX Power will track your visit to help us to analyze our products and service for improvement . No personal data will be collected. A web beacon is a transparent graphic image embedded in a website or in an email. We use pixel tags in emails to find out whether an email has been opened. You can unsubscribe from the SolaX Power mailing list at any time if you do not want to be tracked in this manner.

By using our website, you consent to the use of cookies, web beacons and pixel tags as described above.

 

3. How We Disclose Personal Data

 

SolaX Power shares your personal data with other partners, as described in this Policy, when services are provided by partners authorized by SolaX Power. For example, when you ask for installation and maintenance service, we will share your personal data with the SolaX Power authorized Installers to provide services. In addition, as a global company, we may share personal data with SolaX Power affiliates and subsidiaries.

To comply with applicable laws or respond to valid legal procedures, SolaX Power may also disclose your personal data to law enforcement or other government agencies. If SolaX Power is involved in a restructuring, merger & acquisition, or a bankruptcy or liquidation lawsuit in a given jurisdiction, your personal data may be disclosed in connection with the transaction. SolaX Power may also disclose your data when appropriate, for example, to execute Terms and Conditions, when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or when it is in connection with an investigation of suspected or actual illegal activity.

 

4. How to Access & Control Your Personal Data

 

It is your responsibility to ensure that all personal data submitted to SolaX Power is correct. SolaX Power is dedicated to maintaining the accuracy and completeness of personal data and keeping the data up-to-date.

To the extent required by applicable law, you may (i) have the right to access certain personal data we maintain about you, (ii) request that we update or correct inaccuracies in that data, (iii) object or restrict to our use of your personal data, and (iv) ask us to delete your personal data from our database. To exercise these rights, please click here to give your feedback online. Your written request may be required for security. We may decline the request if we have reasonable grounds to believe that the request is a fraudulent, unfeasible or may jeopardize the privacy of others.

If allowed by applicable laws, you have the right to withdraw your consent at any time when SolaX Power processes your personal data based on your consent. However, withdrawal does not affect the legitimacy and effectiveness of how we process your personal data based on your consent before the withdrawal is made; nor does it affect any data processing based on another justification other than your consent.

If you think that the way we process your personal information does not comply with applicable data protection laws, you can contact the relevant competent data protection authority.

 

5. How We Protect and Retain Your Personal Data

 

The security of your personal data is important to us. We use appropriate physical, management, and technical measures to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. For example, we use cryptographic technologies for data confidentiality, protection mechanisms to prevent attacks, and access control mechanisms to permit only authorized access to your personal data. We also provide training on security and privacy protection for employees to raise their awareness of personal data protection. SolaX Power is committed to protecting your personal data; however, please note that no security measure is perfect.

For users in Europe, your personal data will be processed and stored in Aliyun server from Alibaba in Frankfurt, Germany. We build isolation from each international server for your data security. We will retain your personal information for no longer than is necessary for the purposes stated in this Policy, unless otherwise extending the retention period is required or permitted by law. The data storage period may vary with scenario, product, and service. The standards SolaX Power uses to determine the retention period are as follows: the time required to retain personal data to fulfill business purposes, including providing products and services; maintaining corresponding transaction and business records; controlling and improving the performance and quality of products and services; ensuring the security of systems, products, and services; handling possible user queries or complaints and locating problems; whether the user agrees to a longer retention period; and whether the laws, contracts, and other equivalencies have special requirements for data retention; etc. We will maintain your registration information as long as your account is necessary for service provision. You can choose to deregister your account. After you deregister your account, we will stop providing you with products and services through your account and delete your relevant personal data, provided that deletion is not otherwise stipulated by special legal requirements.

 

6. How We Process Children’s Personal Data

 

Our websites, products and services are primarily intended for adults and only could be used by persons of legal age. We don’t provide service to minors or collect data from minors, and we require users not provide any personal data of minors. If we accidentally collect a child’s personal data, we will attempt to delete the data as soon as possible.

 

7. Third-Party Providers and Their Services

 

To ensure a positive user experience, you may receive content or web links from third parties other than SolaX Power and its partners (“third parties”). SolaX Power does not have the right to control such third parties, but you can choose whether to use the links, view the content and/or access the products or services provided by third parties.

SolaX Power cannot control the privacy practices and data protection policies of third parties that are not subject to this Policy. When you submit personal information to such a third party, please read and refer to the privacy protection policy of the third party.

 

8. International Transfers of Your Personal Data

 

As a global company, your personal data collected by SolaX Power may be processed or accessed in the country/region where you use our products and services or in other countries/regions where SolaX Power or its affiliates, subsidiaries, service providers or business partners have a presence. These jurisdictions may have different data protection laws. In such circumstances, SolaX Power will take measures to ensure that data is processed as required by this Policy and applicable laws, which includes when transferring the data subject’s personal data from the EU to a country or region which have been acknowledged by the EU commission as having an adequate level of data protection, we may use a variety of legal mechanisms, such as signing standard contractual clauses approved by the EU Commission, obtaining the consent to the cross-border transfer of a data subject in the EU, or implementing security measures like anonymizing personal data before cross-border data transfer. You can click here to obtain a copy of the EU’s standard contractual clauses.

 

9. Updates to This Policy

 

SolaX Power reserves the right to update or change this Policy at any time. We will release the latest Privacy Policy on this page for any changes. If major changes are made to the Privacy Policy, we may notify you through different channels, for example, posting a notice on our website or sending you direct notification.

 

10. How to Contact Us

 

If you have any privacy complaints or issues, and want to contact SolaX Power, please click here. Normally we will respond within 15 days.

 

 

Last updated: June 2022

Data deletion request form:

 

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