This personal data policy specifies the terms related to the collection, processing and the use of personal data of members or non-members (hereinafter referred to as “the Users”) using the websites of SolaX Power Network Technology(Zhejiang) Co., Ltd.
(hereinafter referred to as SolaX), including “www.solaxpower.com”
This policy applies to all services that the user obtains on the SolaX platform, regardless of whether the user obtains services through computer equipment, mobile terminals, or other devices.
SolaX complies with all regulations on the protection of personal data specified in the currently valid laws and the EU General Data Protection Regulation (GDPR) applicable to information and communication service providers, including the Act on Promotion of Information and Communications Network Utilization and Information Protection, and etc. of Republic of China and does its best to protect the rights and interests of the Users with the personal data policy defined in accordance with applicable laws. The personal data policy of the websites of SolaX is as follows:
A) Items of Personal Data Collected
SolaX collects the following personal data to enable membership services, customer responses, and other services for the Users.
▷ Warranty Registration
– Required Information: name, full Installation address, postcode, telephone number, installation date, installation company name, inverter model, Serial Number and email address
▷On-line service or enquiry: full name, email, subject and message.
▷On-line survey: all details collected are outlined in the form
B) Method of Collection of Personal data
SolaX collects personal data through the website enrolment. Users may agree with the terms of the collection of personal data by clicking the “I Agree” button when they agree with the terms of the personal data policy or the terms and conditions of SolaX. When the Users click the “I Agree” button, it is deemed that they have agreed with the terms of the collection of personal data.
A. Provision of convenient online warranty registration service for customers who purchase our inverters.
B. Provision of quick response to customers when viewing the web page.
C. Provision to better understand our customers.
A. SolaX shall not disclose the personal data of Users to a third party or use the personal data of Users for purposes other than the purpose of the use of information specified in this personal data policy, without the prior consent of the Users, except when required by laws, government policies and government orders.
B. SolaX has taken measures to ensure that the collection of this information from users does not exceed the information needed to provide services to users and protect users’ accounts.
C. SolaX keeps the records of users browsing on the platform, including IP, Cookie.
IP is used to record the log of operations performed by users on the website. In order to offer better services for users by SolaX.
In order to serve the end user better, SolaX may provide system operation data of the end user to the equipment supplier and installer under the condition of obtaining the end user’s permission.
In accordance with the requirements of laws and regulations, mandatory administrative enforcement or judicial requirements must provide user personal data, SolaX may disclose the user’s personal data in accordance with the requirements.
The user can determine whether and how to accept cookies by configuring a browser installed on the computer that the user used to access the website. Users can choose to change this.the user can change these configurations. By setting his preferences in the browser, the user can accept all cookies, or he can choose to notify users when cookies are sent or reject all cookies. If the user rejects all cookies by selecting the Cookie Disable function in the browser, the user will not be able to successfully log into the website and can’t obtain the services provided by the SolaX.
Minors are forbidden to register this site without the consent of their parents or guardians. However, the website cannot distinguish the actual age of the users visiting the website, if the minors provide personal data to SolaX without the consent of their parents or guardians, the parents or guardians should contact with SolaX to delete information.
We use commercially reasonable safety measures to prevent unauthorised access to the website in order to maintain data accuracy and ensure the correct use of the information we hold.
The user’s personal data is stored in the user’s home country. The user’s website operating data are stored in the territory of China where SolaX is located.