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Warranty Policy

Product

Warranty Period

X1/X3Hybrid-G4; X1/X3-Fit-G4

5 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 9 months after the date of production; 

Note:

If an inverter connected to Solax cloud and generation data been successfully uploaded to Solax server, the inverter warranty will be freely upgraded to 10 years standard warranty ;

X1-VAST

X3-HYB-G4 PRO

X3-Ultra

X1/X3-IES

5 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 9 months after the date of production

Note:

If X1-Hybrid-LV pair with SolaX battery, and connected to SolaX Cloud and generation data been successfully uploaded to SolaX server, the inverter warranty will be freely upgraded to 12 years standard warranty

X1-MINI/Boost/Smart G2

5 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 9 months after the date of production

X3-MIC-G1 & G2

X3-MIC Pro-G1&G2

X1-Hybrid G3/X1-Fit G3

X3-Hybrid G2/X3-Fit G2

X3-MAX

X3-MEGA-G1& G2

X3-Forth

Battery seriesBMSBatteryWarranty Period
T-BAT-SYS-HV-S2.5TBMS-MCS0800TP-HS2.5

12 years standard warranty, starting from the earlier one of the following two dates:
· The date on which the product was first installed;
· 9 months after the date of production;
This warranty does not include any accessories and toolkit items provided with the product.

T-BAT-SYS-HV-S3.6TBMS-MCS0800TP-HS3.6
T-BAT-SYS-HV-S50ETBMS-MCS0800ETP-HS50E
T-BAT-SYS-HV-S51TBMS-S8-1TB-HS51
T-BAT-SYS-HV-3.0TBMS-MC0600HV1023010 years standard warranty, starting from the earlier one of the following two dates:
· The date on which the product was first installed;
· 9 months after the date of production;
This warranty does not include any accessories and toolkit items provided with the product.
T-BAT-SYS-HV-5.8T-BAT H 5.8 Master battery integrated with BMSHV11550
T-BAT-SYS-LV-R2.5T-BAT LR25
T-BAT-SYS-LV-R3.6T-BAT LR36
T-BAT-SYS-HV-R2.5TBMS-MCR0800TP-HR25
T-BAT-SYS-HV-R3.6TBMS-MCR0800TP-HR36
T-BAT-SYS-LV D53T-BAT LD53
T-BAT-SYS-HV-S50E-DTBMS-MCS0800E-DTP-HS50E
T-BAT-SYS-LV-D150TP-LD1505 years standard warranty, starting from the earlier one of the following two dates:
· The date on which the product was first installed;
· 9 months after the date of production;
This warranty does not include any accessories and tool kit items provided with the product.
TSYS-LD51TB-LD51（LCL）
TB-LD51
TSYS-LD160TB-LD160
TB-LD143
TSYS-LD117TB-LD117

Product

Warranty Period

Meter/CT

2 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 9 months after the date of production

Pocket/Lan/4G

V1000

DataHub
X1/X3-EPS Box
X1/X3-Mate Box
Adaptor Box

Off-grid eps parallel Box

5 years standard warranty, starting from the earlier one of the

following two dates:

  • The date on which the product was first installed;

  • 9 months after the date of production

BMS Parallel Box

Product

Warranty Period

Ey Charger

3 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 9 months after the date of production

Warranty Blacklist

Why your device's SN are in blacklist

When you register your product warranty failed and it shows information that “Warranty register failed, the device's SN is in Blacklist, please check details via this page, it could be the following possible reasons:

1.Your device belongs to stolen batch.

The device's SN belongs to a batch of products which have been stolen on July 18th 2022, on the way to Czech Republic from Netherlands, and we have made official announcement via multi-channels immediately. For those stolen batch products, we will not provide any effective warranty protection, as well as service or technical support. You can check whether your device SN is belongs to the stole batch from our official website.

2.Others

If your device's SN is not belongs to stolen batch, but you are still got “Warranty register failed, the device's SN is in Blacklist, please check details via”, please contact with Solax service team  service.eu@solaxpower.com

Warranty blacklist

Warranty Inquiry

Quick Warranty Status Check

Quickly verify your product's warranty coverage, validity, and service eligibility. SolaX experts ensure seamless support for your entitlements.

Inquiry Now
Warranty Inquiry

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