Contact Us
Solax warranty banner Solax warranty banner

Warranty

Data Download

Global
Chinese
Svenska
Japanese
Poland
English
Deutsch
Francais
Nederlands
Polski
Italiano
Japanese
Türkçe
Português
Chinese
Spanish
Ukraine
PT-BR
Svenska
România
Русский
العربية
Magyar
Ελληνικά
ภาษาไทย
Tiếng Việt
සිංහල
עִברִית
Čeština
  • File name
    Language
    Format
    Size
    Last updated

Show More

Warranty Policy

Product

Warranty Period

X1/X3Hybrid-G4

5 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 6 months after the date of production

Note:

If an inverter connected to SolaX Cloud and generation data been successfully uploaded to SolaX server, the inverter warranty will be freely upgraded to 10 years standard warranty

X1/X3-Fit-G4

X1/X3-Fit-G4

X3-Ultra

X1-Hybrid-LV

5 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 6 months after the date of production

Note:

If X1-Hybrid-LV pair with SolaX battery, and connected to SolaX Cloud and generation data been successfully uploaded to SolaX server, the inverter warranty will be freely upgraded to 10 years standard warranty

X1-MINI/Boost/Smart

5 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 6 months after the date of production

X3MICG1 & G2

X3MIC Pro-G1&G2

X1-Hybrid G3/X1-Fit G3

X3-Hybrid G2/X3-Fit G2

X3-MAX

X3-MEGA-G1 & G2

X3-Forth

Battery Series

BMSBattery

Warranty Period

T-BAT-SYS-HV-3.0

MC0600HV10230

10 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed,

  • 6 months after the date of production

This warranty does not include any accessories and

tool kit items provided with the product


T-BAT-SYS-HV-S2.5

MCS0800TP-HS2.5

T-BAT-SYS-HV-S3.6

MCS0800TP-HS3.6

T-BAT-SYS-HV-S50E

MCSO800ETP-HS50E

T-BAT-SYS-HV-5.8

T-BAT H 5.8

Master battery

integrated with BMs

HV11550

T-BAT-SYS-LV-R2.5

T-BAT LR25

T-BAT-SYS-LV-3.6

T-BAT-LR36

T-BAT-SYS-HV-R2.5

MCRO800TP-HR25
T-BAT-SYS-HV-R3.6MCRO800TP-HR36

Product

Warranty Period

Meter/CT

2 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 6 months after the date of production

Pocket/Lan/4G

V1000

DataHub
X1/X3-EPS Box
X1/X3-Mate Box
Adaptor Box

Off-grid eps parallel Box

5 years standard warranty, starting from the earlier one of the

following two dates:

The date on which the product was first installed;

6 months after the date of production

BMS Parallel Box

Product

Warranty Period

Ev Charger

3 years standard warranty, starting from the earlier one of the following two dates:

  • The date on which the product was first installed;

  • 6 months after the date of production

Warranty Blacklist

Why your device's SN are in blacklist

When you register your product warranty failed and it shows information that “Warranty register failed, the device's SN is in Blacklist, please check details via this page, it could be the following possible reasons:

1.Your device belongs to stolen batch.

The device's SN belongs to a batch of products which have been stolen on July 18th 2022, on the way to Czech Republic from Netherlands, and we have made official announcement via multi-channels immediately. For those stolen batch products, we will not provide any effective warranty protection, as well as service or technical support. You can check whether your device SN is belongs to the stole batch from our official website or via the link https://www.solaxpower.com/announcement.html

2.Others

If your device's SN is not belongs to stolen batch, but you are still got “Warranty register failed, the device's SN is in Blacklist, please check details via”, please contact with Solax service team  service.eu@solaxpower.com

Warranty blacklist

Warranty Inquiry

Quick Warranty Status Check

Quickly verify your product's warranty coverage, validity, and service eligibility. SolaX experts ensure seamless support for your entitlements.

Inquiry Now
Warranty Inquiry

Add Business information

Fill in your details to access the complete brochure and discoverhow TRENE can power your business forward.

  • United States
    Afghanistan
    Albania
    Algeria
    American Samoa
    Andorra
    Angola
    Anguilla
    Antigua and Barbuda
    Argentina
    Armenia
    Aruba
    Australia
    Austria
    Azerbaijan
    Bahamas
    Bahrain
    Bangladesh
    Barbados
    Belarus
    Belgium
    Belize
    Benin
    Bermuda
    Bhutan
    Bolivia
    Bosnia and Herzegovina
    Botswana
    Bouvet Island
    Brazil
    British Indian Ocean Territory
    British Virgin Islands
    Brunei
    Bulgaria
    Burkina Faso
    Burundi
    Cambodia
    Cameroon
    Canada
    Cape Verde
    Cayman Islands
    Central African Republic
    Chad
    China
    Chile
    Christmas Island
    Cocos (Keeling) Islands
    Colombia
    Comoros
    Congo
    Cook Islands
    Costa Rica
    Côte d'Ivoire
    Croatia
    Cuba
    Cyprus
    Czech Republic
    Democratic Republic of the Congo
    Denmark
    Djibouti
    Dominica
    Dominican Republic
    Ecuador
    Egypt
    El Salvador
    Equatorial Guinea
    Eritrea
    Estonia
    Eswatini
    Ethiopia
    Falkland Islands (Islas Malvinas)
    Faroe Islands
    Fiji
    Finland
    France
    French Guiana
    French Polynesia
    French Southern and Antarctic Lands
    Gabon
    Gambia
    Georgia
    Germany
    Ghana
    Gibraltar
    Greece
    Greenland
    Grenada
    Guadeloupe
    Guam
    Guatemala
    Guinea
    Guinea-Bissau
    Guyana
    Haiti
    Heard Island and McDonald Islands
    Honduras
    Hong Kong
    Hungary
    Iceland
    India
    Indonesia
    Iran
    Iraq
    Ireland
    Israel
    Italy
    Jamaica
    Japan
    Jordan
    Kazakhstan
    Kenya
    Kiribati
    Kuwait
    Kyrgyzstan
    Laos
    Latvia
    Lebanon
    Lesotho
    Liberia
    Libya
    Liechtenstein
    Lithuania
    Luxembourg
    Macau
    Madagascar
    Malawi
    Malaysia
    Maldives
    Mali
    Malta
    Marshall Islands
    Martinique
    Mauritania
    Mauritius
    Mayotte
    Mexico
    Micronesia
    Moldova
    Monaco
    Mongolia
    Montserrat
    Morocco
    Mozambique
    Myanmar
    Namibia
    Nauru
    Nepal
    Netherlands
    New Caledonia
    New Zealand
    Nicaragua
    Niger
    Nigeria
    Niue
    Norfolk Island
    North Korea
    North Macedonia
    Northern Mariana Islands
    Norway
    Oman
    Pakistan
    Palau
    Panama
    Papua New Guinea
    Paraguay
    Peru
    Philippines
    Pitcairn Islands
    Poland
    Portugal
    Puerto Rico
    Qatar
    Reunion
    Romania
    Russia
    Rwanda
    Saint Helena, Ascension and Tristan da Cunha
    Saint Kitts and Nevis
    Saint Lucia
    Saint Pierre and Miquelon
    Saint Vincent and the Grenadines
    Samoa
    San Marino
    Sao Tome and Principe
    Saudi Arabia
    Senegal
    Serbia
    Seychelles
    Sierra Leone
    Singapore
    Slovakia
    Slovenia
    Solomon Islands
    Somalia
    South Africa
    South Georgia and the South Sandwich Islands
    South Korea
    Spain
    Sri Lanka
    Sudan
    Suriname
    Svalbard and Jan Mayen
    Sweden
    Switzerland
    Syria
    Taiwan
    Tajikistan
    Tanzania
    Thailand
    Timor-Leste / East Timor
    Togo
    Tokelau
    Tonga
    Trinidad and Tobago
    Tunisia
    Turkey
    Turkmenistan
    Turks and Caicos Islands
    Tuvalu
    Uganda
    Ukraine
    United Arab Emirates
    United Kingdom
    United States Outlying Islands
    Uruguay
    Uzbekistan
    Vanuatu
    Vatican City / Holy See
    Venezuela
    Vietnam
    Virgin Islands, U.S.
    Wallis and Futuna Islands
    Yemen
    Zambia
    Zimbabwe
    Other
  • *  I have read and agree to Privacy Policyand User Terms
  • Submit