SolaX Power PV Inverters
Solax Power Warranty Terms & Conditions (UK only)
This policy governs the exchange program for SolaX Power PV inverters (“inverters”) covered by SolaX Power’s warranty (the “Exchange Program”). Parties wishing to participate in the Exchange Program must abide by the procedures and requirements set forth in this policy. SolaX Power may, in its sole discretion, reject the exchange of any inverter not returned in accordance with this policy.
The standard warranty period is for inverters supplied in the UK is 120 months.
PLEASE NOTE, THIS WARRANTY POLICY COVERS SOLAX INVERTERS ONLY. WHERE BATTERIES ARE SUPPLIED WITH A SOLAX INVERTER PLEASE REFER TO THE TERMS OF THE WARRANTY PROVIDED BY THE RELEVANT MANUFACTURER. THIS WARRANTY IS LIMITED TO THE SOLAX INVERTER RANGE ONLY AND DOES NOT COVER ANY EXTERNAL OR ANCILLIARY PARTS.
The warranty period commences from the date on which the inverter is commissioned by the installer or customer’s agent. An extended warranty period may be available for purchase within 36 months from commissioning for an additional 120 months (see Section 9 for information relating to the warranty extension). Exchange services apply only to inverters within their warranty period or extended warranty period, as applicable.
Please note: If you are a private end-user, please contact your installer, or any SolaX Power authorized dealer or distributor to report any alleged inverter faults in the first instance. SolaX Power will work directly with the installer/distributor to replace a faulty inverter if deemed eligible under the terms of the Exchange Program.
In the event of damages related to the causes listed below, no warranty claims will be acknowledged or accepted. Claims that relate to defects that are caused by the following factors are not covered by SolaX Power’s warranty obligations:
Any inverter qualifying for exchange within the warranty period will be replaced with a new or refurbished inverter, subject to the terms and conditions detailed within this document being adhered to. The following items must be made available to SolaX Power in order for an exchange to be effected under this policy:
Inverter data including:
SolaX Power reserves the right to refuse exchange requests where adequate information is not provided.
To request the replacement of an inverter, you must contact the SolaX Power UK Service Center.
Call: 02476 586 998 Monday to Friday from 9am to 5pm (excluding bank holidays).
Upon receipt of the required information listed in Section 3, and after attempts to correct the problem with the customer’s assistance, SolaX Power will assign a unique case number to the customer. This number shall be used in reference for all communications regarding the exchange. SolaX Power will dispatch a replacement inverter within 3 working days to the specified customer or installer location. Following the receipt of the replacement inverter, the customer must return the allegedly faulty Inverter in the same packaging material as the replacement inverter. SolaX Power will supply all labels, documentation and freight details for the return of the allegedly faulty inverter. All allegedly faulty inverters must be returned within 10 (ten) working days of the receipt of the replacement inverter. A qualified installer must be available for the inverter exchange and re-commissioning. The replacement inverter will be covered by the original warranty terms of the faulty inverter for the remaining warranty period of the original (faulty) inverter.
In the event of an equipment failure or fault, it is the distributor’s responsibility to work directly with the SolaX Power UK Service Center in order to limit the return of non-faulty equipment. The SolaX Power UK Service Center will work with the distributor to rectify the fault or fault message through telephone support or with direct PC links. Note: In order to qualify for further compensation and a replacement unit, the distributor/installer must first contact the SolaX Power UK Service Center and fulfill the distributor/installer’s responsibilities under Section 3 of this document.
If faulty equipment is exchanged by a installer within the warranty period, SolaX Power will make a one time payment to the distributor of £65.00 as compensation (payable for each site). In the course of inspection by SolaX Power, if the allegedly faulty inverter is found by SolaX Power to be ineligible for exchange under this policy, the compensation payment will not be made and the installer will be charged for the repair of the unit as noted in clause 7 below. In order to receive the compensation payment, the installer must provide proof of a valid warranty for the inverter, a correctly issued and fully completed compensation form (as provided by SolaX Power with the replacement inverter), and a valid case number for the inverter (as provided by the SolaX Power UK Service Center). The installer must ensure the return of the suspect equipment prior to reimbursement from SolaX Power. In all instances, the installer or distributor must send these items to: SolaX Power UK Ltd., Unit 10 East Boro Fields, Hemdale Business Park, Nuneaton, CV11 6GL. Any compensation forms handed in outside of 3 months after receiving delivery of the replacement, will not be valid. Please note, our compensation policy does not cover firmware updates, only inverter replacements.
If an allegedly faulty Inverter is returned to SolaX Power pursuant to this Policy, and is found by SolaX Power to be free of defects that would qualify it for replacement under this policy, or due to limited liability as stated in clause 2, SolaX Power will charge a flat-rate inspection charge for each Inverter of £65.00, plus shipping and packaging costs.
SolaX Power must be provided with the relevant documentation as shown in Section 3. This procedure must be followed for a warranty claim to be applicable under this Exchange Program.
The SolaX inverter range is eligible for a warranty extension of 120 months (taking the maximum warranty period to 20 years from the point of commissioning). The warranty extension is available for purchase up to 36 months from the commissioning date of the inverter.
It is a requirement that all inverters are registered in order that they qualify under the terms of the Exchange Program. It is a requirement that all suppliers/installers provide the private end-user with a the relevant warranty registration certificate, and it is a requirement that the end-user (or the installer on behalf of their customer) register the warranty at the relevant address on the Solax website (as specified on the registration certificate), at which point a full warranty certificate is issued. Warranties must be registered no more than six weeks following the date of commissioning. The information required at the point of registration is as follows:
In the case of extended warranties, in addition to the information required above, it is also necessary to enter a unique identifier found on the extended warranty registration certificate. Without this reference number it will only be possible to register the inverter for the standard 120 month warranty period.
Upon receipt of the registration request, SolaX will issue a full warranty certificate to the customer by email within seven working days.